1. After-sales Service
1.1 The system equipment should have a 12-month quality guarantee period after the final acceptance. Within the quality guarantee period, sellers should replace damaged parts (except consumables) for free. Sellers should provide timely maintenance service for free when system equipment fails, and carry out regular inspection for no less than three times. The response time of equipment maintenance should be raised by sellers in technology answering books.
1.2 Sellers should timely provide maintenance services and various parts required in maintenance according to the requirements of buyers within the service life of system equipment after the quality guarantee period expires, and conditions are negotiated by both sellers and buyers. The supply prices of maintenance parts and consumable materials should not be higher than prices determined in the contract signing process.
1.3 Within the quality guarantee period, sellers should guarantee to make responses 2 hours after receiving the notices of buyers, arrive at the scene within 24 hours and supply telephone services within 7*24 hours.
2. Technical Support
2.1 Sellers should help buyers to conduct system design and budget planning and provide technical support when buyers need to expand or modify system equipment. Conditions are negotiated by both buyers and sellers.
2.2 Sellers should timely write notices to buyers when the system equipment provided by sellers carries out performance and function improvement or product updating on system hardware and software through new technologies in the future.
2.3 Sellers should provide software upgrading version to buyers for free within the warranty period of equipment, and provide lifetime software services within the usage period.
2.4 Sellers should provide stable timely accessory supply and core technology support service for at least 10 years.